Regular Payment Plan
Energy Australia
A self service journey enabling customers to pay bills by regular weekly, fortnightly or monthly instalments.
Payment extensions
Energy Australia
Enhanced the experience of allowing customers to extend the due date of an up and coming energy bill payment.
My Account Dashboard
Energy Australia
Optimisation of the self service homepage experience. Phase one of an enterprise wide experience uplift initiative.
Self serve meter read
AGL
A self service journey allowing customers to log in and submit a meter read and get an updated bill amount based on the submitted read.
My Account usage
Energy Australia
My energy usage allowed customers to track their household electricity and gas usage and compare it against previous years.
Compare and switch energy plans
Energy Australia
Re-imagined the experience of how a customer might choose and change their current energy plan.
Home profile
AGL
A capability which helped AGL to produce more accurate energy breakdown information for their customers.
Energy Insights
AGL
AGL’s Energy Insights allows customers to view a breakdown of their energy usage by appliances and category.
Online Chat
Energy Australia
Uplifted the online chat experience across website, sales funnel and service channels.