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Visualsauce

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Regular Payment Plan

Energy Australia

Created a self service journey enabling customers to pay bills by regular weekly, fortnightly or monthly instalments.

Payment extensions

Energy Australia

Designed the experience to allow customers to extend the due date of a up and coming energy bill.

My Account Dashboard

Energy Australia

Optimisation of the self service homepage experience. Phase one of an enterprise wide experience uplift initiative.

Self serve meter read

AGL

Created the self service journey allowing customers to log in and submit a meter read and get an updated bill amount based on the submitted read.

My Account usage

Energy Australia

My energy usage allowed customers to track their household electricity and gas usage and compare it against previous years.

My Account view plan

Energy Australia

Home profile

AGL

he home profile capability enabled AGL to produce more accurate energy breakdown information for their customers.

Energy Insights

AGL

AGL’s Energy Insights allows customers to view a breakdown of their energy usage by appliance.

Chat

Energy Australia

Uplifted the online chat experience across website, sales funnel and service channels.