Regular Payment Plan
Created a self service journey enabling customers to pay bills by regular weekly, fortnightly or monthly instalments.
Created a self service journey enabling customers to pay bills by regular weekly, fortnightly or monthly instalments.
Designed the experience to allow customers to extend the due date of a up and coming energy bill.
Optimisation of the self service homepage experience. Phase one of an enterprise wide experience uplift initiative.
Created the self service journey allowing customers to log in and submit a meter read and get an updated bill amount based on the submitted read.
My energy usage allowed customers to track their household electricity and gas usage and compare it against previous years.
he home profile capability enabled AGL to produce more accurate energy breakdown information for their customers.
AGL’s Energy Insights allows customers to view a breakdown of their energy usage by appliance.
Uplifted the online chat experience across website, sales funnel and service channels.