My energy usage allowed customers to track their household electricity and gas usage and compare it against previous years.
Existing customers could log into EA’s My Account and easily compare and switch their electricity and gas plans.
Uplifted the online chat experience across website, sales funnel and service channels.
Created a self service journey enabling customers to pay bills by regular weekly, fortnightly or monthly instalments.
Designed the experience to allow customers to extend the due date of a up and coming energy bill.
Optimisation of the self service homepage experience. Phase one of an enterprise wide experience uplift initiative.
The home profile capability enabled AGL to produce more accurate energy breakdown information for their customers.
AGL’s Energy Insights allows customers to view a breakdown of their energy usage by appliance.
Created the self service journey allowing customers to log in and submit a meter read and get an updated bill amount based on the submitted read.
Re-imagination of the main sales site and lead generation journey, incorporating new brand.
Pace was designed to help telesales staff and door to door sales consultants easily create proposals documents to give or send to their customers.
Developed functionality to enable the purchase of Yellow Pages and Site Smart websites products online.
What’s to Nom is a social media website designed to help people discuss, arrange and meet for lunch.